Terms and Conditions

Vintage Port Shop is an independent retailer offering fine vintage ports with a service that delivers total satisfaction. If you have any suggestions or comments please email us at customercare@vintageportshop.co.uk

  • All wines are offered to you duty paid.
  • We never substitute products and will always deliver the exact bottle that you have ordered. If for some reason we are unable to supply the appropriate wine, we will contact you to offer an alternative.

Purchasing wine

Just browse our catalogue put any items that you wish to buy into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

Order by telephone, fax and payment by cheque option are also available. We only accept orders if you are over 18 years of age. Our couriers are instructed to only leave purchases with adults over 18. We cannot deliver to PO boxes.

We accept Switch, MasterCard, Visa, Eurocard, Delta Visa Electron, Solo and JCB. We also use Paypal. PAyment is via HSBC secure payments.

Sale contract. This contract to purchase goods from Vintage Port Shop is conditional on the product being shipped.

Condition of bottles. All our bottles are stored in ideal temperature and humidity controlled conditions. Some bottles due to their age may have labels that are wine stained, torn or faded. Wherever possible. we indicate the condition in the condition report. If you are not happy with your purchase return it to us unopened within one month in the original condition for a full refund.

All descriptions off the bottles on this web-site are the opinions of the Vintage Port Shop and it's employees. Vintage Port Shop accepts no liability as to the nature of the content.

Shipping And Handling

Our delivery costs 6.95 for any quantity (free over 100 pounds) and is generally within 1-3 working days of placement of order although this can vary during busy periods.

Please note that our courier does not deliver on Saturdays. If you require Saturday delivery we will ship via Parcelforce special delivery at the current rate. If you have any special conditions just notify us in the delivery instructions box or contact us. Please try and specify an address where the recipient will be present (office, neighbour, etc) as our couriers are instructed to leave the purchase with a responsible adult. Delivery prices include postage and standard packing. Delivery is free for any orders over ñ00.

International Orders we deliver to most countries (please contact us for delivery prices).

Delivery Schedule

Our couriers standard delivery is Monday to Friday 0930 -- 1730. They operate a premium rate Saturday AM service. They do not deliver on Sundays or bank holidays. If you are not available to receive a delivery, a card is left with contact details. One more drop is attempted at a convenient requested day. If the delivery is again unsuccessful an additional charge is made. Our couriers will not deliver to anyone who is under 18 and proof of age may be required. We do not deliver to PO box numbers.

Stock orders

We only offer wines that we have in stock. Our stock list is live at all times.

Tax Charges

VAT is charged on appropriate goods and services at the prevailing rate and our VAT number is included on the invoice. Most of our wine is sold under the Global Margin Scheme and so no Input tax has been claimed by us on the transaction.

Credit Card Security

All credit card transactions are carried out through HSBC secure site using SSL technology. This is a totally secure site. You can fax your credit card details or send a cheque for peace of mind. Note that we will no ship your order until funds have cleared.

Guarantee

Unlike many other fine wine merchants we guarantee our wines and ports for three months after purchase. If you are unhappy with the product for any reason just return it unopened, in its original packaging, within this period for a refund or replacement. Should the wine be corked we will provide a replacement or credit against a future purchase.

Some wines are excluded from our guarantee. These are clearly marked as special offers and may include bin ends or wines of exceptional age and rarity with low ullage levels. The condition has been factored into the price.

Unfortunately we cannot offer refunds if the wine has been purchased by a company or individual in the wine trade.

Reaching Us

If you need to reach us, please go to the contact us section of the web-site or email us at customercare@vintageportshop.co.uk.

Privacy and Data Protection Policy

We NEVER disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. We do not send random marketing emails to personal email addresses (spam).

Data collected by this site is used to:

  • Take and fulfil customer orders
  • Administer and enhance the site and service
  • Issue a unique identifier (e.g. customer login)
  • Monitor customer account status beyond that required for individual purchases
  • Only disclose information to third-parties for goods delivery purposes
We will not disclose or sell your details to any other company or organisation.

Limitation of Liability

Vintage Wine and Port Ltd shall not be liable for any consequential loss, expense or damage arising directly or indirectly from any defect or failure in the goods or from their use or damage. We shall not be liable for any losses incurred in the delay or non-delivery of your wine.

Care must be taken when opening all bottles, so as to prevent injury or damage.

Copyright and intellectual property rights

The design, trademarks, logos and intellectual rights to all parts of this web site belong to Vintage Wine and Port and must not be used without our express permission.

Data Protection

By providing your details on our website you consent to Vintage Wine and Port maintaining, holding and using the information given. All data is stored in accordance with the Data Protection Act 1998.

If you purchase or register with us you agree to be bound by these terms and conditions.

We reserve the right to vary these conditions from time to time.